Hiring a moving company is a big decision—you're trusting someone with your home, your valuables, and your timeline. Before you book, make sure you're asking the right questions.
1. Are You Licensed and Insured?
A legitimate company should have proper licensing and insurance. For interstate moves, check their USDOT number.
2. What's Included in the Quote?
Understand what's covered: packing, loading, unloading, furniture assembly, and any extra fees.
3. How Do You Calculate Pricing?
Is it hourly or flat rate? Based on weight or distance? Know how your final bill will be determined.
4. What Insurance Options Do You Offer?
Basic coverage may not be enough for valuable items. Ask about full-value protection.
5. Do You Have References or Reviews?
Check online reviews and ask for references from recent customers.
6. How Long Have You Been in Business?
Experience matters when it comes to handling your belongings safely.
7. What's Your Cancellation Policy?
Life happens. Know the terms if you need to reschedule or cancel.
8. Do You Handle Specialty Items?
Pianos, antiques, and artwork require special care. Make sure they have experience.
9. Who Will Be Handling My Move?
Find out if they use their own crew or subcontractors.
10. What Happens if Something Gets Damaged?
Understand the claims process before you sign anything.